1. Business Challenges
Fragmented patient data in legacy systems hindered identification and cross-department collaboration. Our CRM implementation delivers a 360-degree patient view, enabling faster service, higher satisfaction, and eased patient-doctor tensions.
 

2. Solutions
· Unified Patient Data: Centralize patient records and map patient journeys to enable a 360° view, supporting CRM-driven service delivery.
· Customer Tagging: Enable precise patient profiling to uncover health management needs and deliver personalized services.
· Follow-up & Satisfaction Management: Automate Al-powered follow-ups, distribute electronic visit summaries, and analyze key responses to enhance satisfaction.
· Appointment Reminders: Send multilingual visit reminders to improve attendance and boost staff efficiency.
· Patient Service Feedback:  Streamline multi-channel feedback collection, categorize complaints, and enable two-way integration with OA systems for faster resolution.
· Electronic Documents: Digitize key medical records and connect outpatient, emergency, and inpatient workflows to strengthen clinical-operational coordination.

3. Solution Value
The healthcare CRM system integrates data interaction channels and enables end-to-end service management from admission to post-discharge.
It offers a holistic view of the patient journey, improves operational and service efficiency, and ultimately enhances the overall patient experience.